Customer Service

• Delivery: 70 miles radius of each location
• 7 day/24 hour emergency service
• Evaluation of client for specialized products
• Evaluation of client's home and workplace for wheelchair accessibility
• Evaluation of client's feasibility for wheelchair transport
• Time and travel to secure proper documentation for patient
• Time and labor involved with trial fittings and product sampling
• Labor for warranty repair of defective products
• Pick-up and delivery of product
• Monitoring use of product
• Billing of primary or secondary payer sources
• Rework of denied claims
• Follow-up with physicians (for progress and compliance)
• User compliance reports
• Product and technology training for physicians and therapists
• Arrange for patient travel
• Cleaning of equipment
• Loaner products while client's product is in for service
• Provide oxygen conserving devices for client's ease of portability of O2
• RN or Respiratory Therapist for education
• Servicing all ages